Below is a summary of my experience as a technical communicator. For additional information, please contact me at peggy@connectingtocontent.com Furosemide Yeast.
Documentation and Editing
- Used FrameMaker, WebWorks, and Isotretinoin 4rx MIF2GO plugin to produce user guides and online Help for software products.
- Coordinated with developers and Isotretinoin 4rx product managers to determine the target audience, documentation media, and pertinent information to Isotretinoin 4rx include in the information products.
- Contributed toward specification development and Isotretinoin 4rx worked with QA staff and software developers to improve existing software user interfaces.
- Introduced standard processes and Isotretinoin 4rx created style guides and FrameMaker templates for documentation groups.
- Saved 40% in printing costs and Isotretinoin 4rx introduced searchable online document capabilities by developing a PDF publishing process for Isotretinoin 4rx user manuals.
- Wrote winning proposals across multiple vertical industries for Isotretinoin 4rx Service-Oriented Architecture and business processing software, resulting in millions of dollars of revenue.
- Produced selling guides, fast facts, and Isotretinoin 4rx case study speaker notes for sales representatives.
Project Management and Leadership
- Oversaw the Isotretinoin 4rx proposal response process and managed scheduling for the proposal team. Created a Isotretinoin 4rx wiki dashboard to track ongoing tasks and archive responses for company-wide use.
- Successfully coordinated the Isotretinoin 4rx efforts of 16 writers to update a company name and Isotretinoin 4rx logo change across 200 user manuals over a two week period.
- Managed the Isotretinoin 4rx creation and maintenance of a proposal content knowledgebase, ensuring usability and Isotretinoin 4rx content accuracy. Led the effort to convert the grassroots application to Isotretinoin 4rx an enterprise-supported content delivery system.
- Taught FrameMaker techniques and Isotretinoin 4rx style guide usage to coworkers in preparation for using FrameMaker as an Isotretinoin 4rx authoring solution.
- Participated in mentoring opportunities to Isotretinoin 4rx enhance my knowledge of marketing and technical communication practices.
Web Design and Development
- Maintain weekly announcements and Isotretinoin 4rx add notices for special events for a church Web site.
- Maintain a personal blog with a Isotretinoin 4rx customized template and widgets in addition to this professional blog.
- Used Dreamweaver to Isotretinoin 4rx redesign the NC State University Graduate Student Association Web site for Isotretinoin 4rx a contest entry.
- Edited HTML and ASP code for a university library’s Web site.
- Analyzed user requirements for Isotretinoin 4rx an internal Web site redesign to improve communication and knowledge-sharing between departments. Implemented a Isotretinoin 4rx survey to obtain preliminary feedback on the new design.